Top 166 Yield Management Goals and Objectives Questions

What is involved in Yield Management

Find out what the related areas are that Yield Management connects with, associates with, correlates with or affects, and which require thought, deliberation, analysis, review and discussion. This unique checklist stands out in a sense that it is not per-se designed to give answers, but to engage the reader and lay out a Yield Management thinking-frame.

How far is your company on its Yield Management journey?

Take this short survey to gauge your organization’s progress toward Yield Management leadership. Learn your strongest and weakest areas, and what you can do now to create a strategy that delivers results.

To address the criteria in this checklist for your organization, extensive selected resources are provided for sources of further research and information.

Start the Checklist

Below you will find a quick checklist designed to help you think about which Yield Management related domains to cover and 166 essential critical questions to check off in that domain.

The following domains are covered:

Yield Management, Mass production, Price point, Point of interest, Algorithmic pricing, Multifamily Executive Magazine, Loyalty business model, Hospitality industry, Financial engineering, Opera house, Cruise line, Customer base, Revenue management, Variable cost, Last minute advertising, United Parcel Service, Customer service, Airline ticket, National Railway, Car rental, Airline seat, Corporate image, Luxury vehicles, Global Distribution System, Institute for Operations Research and the Management Sciences, Variable pricing, Backstage pass, Planning horizon, Experimental economics, Production management, Capacity management, Real time policy, Revenue shortfall, Real-time charging, Inverse probability, Revenue Analytics, Software bug, Low cost carrier, Expected Marginal Seat Revenue, Legacy carriers, Neural network, Dynamic programming, Market segmentation, Marginal revenue, Net profit, Financial markets, Weighted mean, Pricing power, Communications service provider, Frequent flier, Fixed price, Dynamic packaging, Supply and demand, Customer satisfaction, Global economy:

Yield Management Critical Criteria:

Pilot Yield Management outcomes and look in other fields.

– What other organizational variables, such as reward systems or communication systems, affect the performance of this Yield Management process?

– Will new equipment/products be required to facilitate Yield Management delivery for example is new software needed?

– Do you monitor the effectiveness of your Yield Management activities?

Mass production Critical Criteria:

Detail Mass production issues and develop and take control of the Mass production initiative.

– Is maximizing Yield Management protection the same as minimizing Yield Management loss?

Price point Critical Criteria:

Huddle over Price point strategies and describe which business rules are needed as Price point interface.

– Think about the functions involved in your Yield Management project. what processes flow from these functions?

– How important is Yield Management to the user organizations mission?

– Who needs to know about Yield Management ?

Point of interest Critical Criteria:

Incorporate Point of interest leadership and diversify by understanding risks and leveraging Point of interest.

– Why is it important to have senior management support for a Yield Management project?

– How to Secure Yield Management?

Algorithmic pricing Critical Criteria:

Consider Algorithmic pricing results and look in other fields.

– Think about the people you identified for your Yield Management project and the project responsibilities you would assign to them. what kind of training do you think they would need to perform these responsibilities effectively?

– what is the best design framework for Yield Management organization now that, in a post industrial-age if the top-down, command and control model is no longer relevant?

– Are there Yield Management Models?

Multifamily Executive Magazine Critical Criteria:

Scrutinze Multifamily Executive Magazine quality and pioneer acquisition of Multifamily Executive Magazine systems.

– What is the total cost related to deploying Yield Management, including any consulting or professional services?

– Are there Yield Management problems defined?

Loyalty business model Critical Criteria:

Analyze Loyalty business model visions and find the essential reading for Loyalty business model researchers.

– Marketing budgets are tighter, consumers are more skeptical, and social media has changed forever the way we talk about Yield Management. How do we gain traction?

– How do we manage Yield Management Knowledge Management (KM)?

– What are current Yield Management Paradigms?

Hospitality industry Critical Criteria:

Confer re Hospitality industry issues and budget the knowledge transfer for any interested in Hospitality industry.

– Who will be responsible for documenting the Yield Management requirements in detail?

– How is the value delivered by Yield Management being measured?

Financial engineering Critical Criteria:

Ventilate your thoughts about Financial engineering results and describe which business rules are needed as Financial engineering interface.

– Does Yield Management analysis show the relationships among important Yield Management factors?

– What are all of our Yield Management domains and what do they do?

– How do we go about Securing Yield Management?

Opera house Critical Criteria:

Reorganize Opera house governance and clarify ways to gain access to competitive Opera house services.

– Consider your own Yield Management project. what types of organizational problems do you think might be causing or affecting your problem, based on the work done so far?

Cruise line Critical Criteria:

See the value of Cruise line failures and attract Cruise line skills.

– What management system can we use to leverage the Yield Management experience, ideas, and concerns of the people closest to the work to be done?

– Can Management personnel recognize the monetary benefit of Yield Management?

– How do we Lead with Yield Management in Mind?

Customer base Critical Criteria:

Extrapolate Customer base tasks and work towards be a leading Customer base expert.

– Among the Yield Management product and service cost to be estimated, which is considered hardest to estimate?

– Do we monitor the Yield Management decisions made and fine tune them as they evolve?

– Risk factors: what are the characteristics of Yield Management that make it risky?

– How representative is twitter sentiment analysis relative to our customer base?

– How well does the product fit our current customer base?

– What are the demographics of the customer base?

Revenue management Critical Criteria:

Grade Revenue management planning and acquire concise Revenue management education.

– How do you incorporate cycle time, productivity, cost control, and other efficiency and effectiveness factors into these Yield Management processes?

– Is Yield Management Realistic, or are you setting yourself up for failure?

– Do Yield Management rules make a reasonable demand on a users capabilities?

Variable cost Critical Criteria:

Steer Variable cost quality and frame using storytelling to create more compelling Variable cost projects.

– What are the Essentials of Internal Yield Management Management?

– Do we all define Yield Management in the same way?

Last minute advertising Critical Criteria:

Revitalize Last minute advertising projects and work towards be a leading Last minute advertising expert.

– Who will be responsible for deciding whether Yield Management goes ahead or not after the initial investigations?

– Is Yield Management dependent on the successful delivery of a current project?

United Parcel Service Critical Criteria:

Understand United Parcel Service projects and finalize the present value of growth of United Parcel Service.

– What are our best practices for minimizing Yield Management project risk, while demonstrating incremental value and quick wins throughout the Yield Management project lifecycle?

– Which Yield Management goals are the most important?

Customer service Critical Criteria:

Communicate about Customer service results and get the big picture.

– Often a problem in Customer Service occurs when the channels that are used by customers are managed by different departments and are disconnected from one another. have you been passed from person to person in an organization while you were trying to resolve different parts of an issue?

– Customer Service What is the future of CRM with regards to Customer Service five years from now, What Technologies would affect it the most and what trends in Customer Service landscape would we see at that time?

– Do we offer the opportunity to provide feedback regarding a supervisors leadership skills. if so, do we find it valuable, and are they able to remain constructive?

– What is the maximum amount of time you are willing to wait for help from Customer Service in-person (ex., at a bank, retail store, service provider or restaurant)?

– Do we do this…As you approach the front desk, the Customer Service professional is busy typing on a computer. after several seconds, he mumbles, yes?

– Why would potential clients outsource their business to us if they can perform the same level of Customer Service in house?

– What are some things you can do as a Customer Service professional to project a positive image to the customer?

– Which of any Customer Service issues would be most likely to influence you to switch brands or companies?

– How does your company use its web-site for Customer Service and or customer relationship building?

– What is the best virtual hosted PBX platform to use for our phone Customer Service team?

– In what methods are you contacted by customers (i.e., e-mail, fax, phone, in-person)?

– What are the anticipated hours of operation for live Customer Service support?

– How can we integrate Customer Service into our Quality Assurance program?

– How did we get to the point that we need a Customer Service program?

– In what ways have you seen modesty in others exhibited in the past?

– How often do you tell other people about your good experience?

– Do we allow the customer to complain in any way they want to?

– How do you currently manage complaints?

– Who is the customer to us?

– Is 99.9% Good Enough?

Airline ticket Critical Criteria:

Confer over Airline ticket projects and summarize a clear Airline ticket focus.

– What will be the consequences to the business (financial, reputation etc) if Yield Management does not go ahead or fails to deliver the objectives?

– What are the record-keeping requirements of Yield Management activities?

– How would one define Yield Management leadership?

National Railway Critical Criteria:

Sort National Railway governance and use obstacles to break out of ruts.

– What are your current levels and trends in key measures or indicators of Yield Management product and process performance that are important to and directly serve your customers? how do these results compare with the performance of your competitors and other organizations with similar offerings?

– How do we Improve Yield Management service perception, and satisfaction?

– Why should we adopt a Yield Management framework?

Car rental Critical Criteria:

Co-operate on Car rental planning and find out what it really means.

– How can you measure Yield Management in a systematic way?

Airline seat Critical Criteria:

Examine Airline seat adoptions and triple focus on important concepts of Airline seat relationship management.

– Does Yield Management systematically track and analyze outcomes for accountability and quality improvement?

– Are accountability and ownership for Yield Management clearly defined?

– What are the short and long-term Yield Management goals?

Corporate image Critical Criteria:

Derive from Corporate image quality and figure out ways to motivate other Corporate image users.

– Who will provide the final approval of Yield Management deliverables?

– Is Supporting Yield Management documentation required?

Luxury vehicles Critical Criteria:

Devise Luxury vehicles leadership and report on setting up Luxury vehicles without losing ground.

– Does Yield Management analysis isolate the fundamental causes of problems?

– Which individuals, teams or departments will be involved in Yield Management?

– How do we maintain Yield Managements Integrity?

Global Distribution System Critical Criteria:

Review Global Distribution System failures and find answers.

– Do those selected for the Yield Management team have a good general understanding of what Yield Management is all about?

Institute for Operations Research and the Management Sciences Critical Criteria:

Face Institute for Operations Research and the Management Sciences risks and finalize the present value of growth of Institute for Operations Research and the Management Sciences.

– How can the value of Yield Management be defined?

– What is our Yield Management Strategy?

Variable pricing Critical Criteria:

Think about Variable pricing projects and simulate teachings and consultations on quality process improvement of Variable pricing.

– How can we incorporate support to ensure safe and effective use of Yield Management into the services that we provide?

– Have you identified your Yield Management key performance indicators?

Backstage pass Critical Criteria:

Distinguish Backstage pass issues and define what do we need to start doing with Backstage pass.

– What are your most important goals for the strategic Yield Management objectives?

– Have the types of risks that may impact Yield Management been identified and analyzed?

Planning horizon Critical Criteria:

Mix Planning horizon decisions and perfect Planning horizon conflict management.

– Do we aggressively reward and promote the people who have the biggest impact on creating excellent Yield Management services/products?

Experimental economics Critical Criteria:

Conceptualize Experimental economics failures and separate what are the business goals Experimental economics is aiming to achieve.

– What is the purpose of Yield Management in relation to the mission?

– Will Yield Management deliverables need to be tested and, if so, by whom?

– Have all basic functions of Yield Management been defined?

Production management Critical Criteria:

Cut a stake in Production management strategies and find the essential reading for Production management researchers.

– In the case of a Yield Management project, the criteria for the audit derive from implementation objectives. an audit of a Yield Management project involves assessing whether the recommendations outlined for implementation have been met. in other words, can we track that any Yield Management project is implemented as planned, and is it working?

– Are there any disadvantages to implementing Yield Management? There might be some that are less obvious?

Capacity management Critical Criteria:

Differentiate Capacity management tactics and visualize why should people listen to you regarding Capacity management.

– What are your results for key measures or indicators of the accomplishment of your Yield Management strategy and action plans, including building and strengthening core competencies?

– Application sizing is a technique used by capacity management. why is application sizing important?

– What sources do you use to gather information for a Yield Management study?

– How do we keep improving Yield Management?

Real time policy Critical Criteria:

Study Real time policy goals and modify and define the unique characteristics of interactive Real time policy projects.

Revenue shortfall Critical Criteria:

Boost Revenue shortfall governance and finalize the present value of growth of Revenue shortfall.

– How do you determine the key elements that affect Yield Management workforce satisfaction? how are these elements determined for different workforce groups and segments?

– How can we improve Yield Management?

Real-time charging Critical Criteria:

Meet over Real-time charging failures and research ways can we become the Real-time charging company that would put us out of business.

– To what extent does management recognize Yield Management as a tool to increase the results?

Inverse probability Critical Criteria:

Inquire about Inverse probability quality and get answers.

– Think about the kind of project structure that would be appropriate for your Yield Management project. should it be formal and complex, or can it be less formal and relatively simple?

– What tools and technologies are needed for a custom Yield Management project?

– Why is Yield Management important for you now?

Revenue Analytics Critical Criteria:

Discuss Revenue Analytics tasks and find the essential reading for Revenue Analytics researchers.

– What is the source of the strategies for Yield Management strengthening and reform?

– What are internal and external Yield Management relations?

Software bug Critical Criteria:

Contribute to Software bug failures and clarify ways to gain access to competitive Software bug services.

Low cost carrier Critical Criteria:

Do a round table on Low cost carrier decisions and stake your claim.

– How do your measurements capture actionable Yield Management information for use in exceeding your customers expectations and securing your customers engagement?

– What may be the consequences for the performance of an organization if all stakeholders are not consulted regarding Yield Management?

Expected Marginal Seat Revenue Critical Criteria:

Reorganize Expected Marginal Seat Revenue leadership and frame using storytelling to create more compelling Expected Marginal Seat Revenue projects.

– For your Yield Management project, identify and describe the business environment. is there more than one layer to the business environment?

Legacy carriers Critical Criteria:

Brainstorm over Legacy carriers outcomes and transcribe Legacy carriers as tomorrows backbone for success.

– What threat is Yield Management addressing?

Neural network Critical Criteria:

Chat re Neural network visions and ask what if.

– How do we make it meaningful in connecting Yield Management with what users do day-to-day?

Dynamic programming Critical Criteria:

Chat re Dynamic programming governance and find out what it really means.

– What is Effective Yield Management?

Market segmentation Critical Criteria:

Have a session on Market segmentation issues and find out what it really means.

– Can we establish a new market segmentation strategy focused on potential profitability and willingness to purchase?

– Can we do Yield Management without complex (expensive) analysis?

– How can skill-level changes improve Yield Management?

Marginal revenue Critical Criteria:

Collaborate on Marginal revenue results and plan concise Marginal revenue education.

– Are there any easy-to-implement alternatives to Yield Management? Sometimes other solutions are available that do not require the cost implications of a full-blown project?

– What will drive Yield Management change?

– Is a Yield Management Team Work effort in place?

Net profit Critical Criteria:

Check Net profit strategies and correct Net profit management by competencies.

– Who are the people involved in developing and implementing Yield Management?

Financial markets Critical Criteria:

Differentiate Financial markets tasks and look at it backwards.

– What are the barriers to increased Yield Management production?

Weighted mean Critical Criteria:

Huddle over Weighted mean goals and separate what are the business goals Weighted mean is aiming to achieve.

– What role does communication play in the success or failure of a Yield Management project?

– Think of your Yield Management project. what are the main functions?

– What are specific Yield Management Rules to follow?

Pricing power Critical Criteria:

Rank Pricing power tasks and gather practices for scaling Pricing power.

– What are the key elements of your Yield Management performance improvement system, including your evaluation, organizational learning, and innovation processes?

Communications service provider Critical Criteria:

Start Communications service provider adoptions and raise human resource and employment practices for Communications service provider.

– If voip is classified as a telecommunications service, should access charges for it be different from those paid by non-ip-enabled telecommunications service providers?

– What prevents me from making the changes I know will make me a more effective Yield Management leader?

– Do several people in different organizational units assist with the Yield Management process?

– Are we making progress? and are we making progress as Yield Management leaders?

Frequent flier Critical Criteria:

Examine Frequent flier issues and ask what if.

– A compounding model resolution with available relevant data can often provide insight towards a solution methodology; which Yield Management models, tools and techniques are necessary?

– How to deal with Yield Management Changes?

Fixed price Critical Criteria:

Facilitate Fixed price management and find answers.

– Are the organizations current procurement rules and culture set-up to approve and finance fluctuating costs, i.e. pay-per-use over fixed price services?

– Who will be responsible for making the decisions to include or exclude requested changes once Yield Management is underway?

Dynamic packaging Critical Criteria:

Have a round table over Dynamic packaging goals and point out improvements in Dynamic packaging.

– What potential environmental factors impact the Yield Management effort?

– Does our organization need more Yield Management education?

Supply and demand Critical Criteria:

Accelerate Supply and demand planning and change contexts.

– What about Yield Management Analysis of results?

Customer satisfaction Critical Criteria:

X-ray Customer satisfaction governance and get out your magnifying glass.

– Do we Make sure to ask about our vendors customer satisfaction rating and references in our particular industry. If the vendor does not know its own rating, it may be a red flag that youre dealing with a company that does not put Customer Service at the forefront. How would a company know what to improve if it had no idea what areas customers felt were lacking?

– What is the difference, if any, in customer satisfaction between the use and results of agile-driven software development methods and the use and results of plan-driven software development software development methods?

– How important are hard measurements that show return on investment compared to soft measurements that demonstrate customer satisfaction and public perception?

– Performance Standard: What should be the standards for completeness, reliability, accuracy, timeliness, customer satisfaction, quality and/or cost?

– Has it re-engineered or redesigned processes, and leveraged technologies to improve responsiveness, Customer Service and customer satisfaction?

– Which customers cant participate in our Yield Management domain because they lack skills, wealth, or convenient access to existing solutions?

– How does the company manage the design and delivery of products and services that promise a high level of customer satisfaction?

– Is the Customer Satisfaction Process something which you think can be automated via an IVR?

– How does the firm measure and monitor client service and customer satisfaction?

– What employee characteristics drive customer satisfaction?

Global economy Critical Criteria:

Pay attention to Global economy risks and gather practices for scaling Global economy.

– Do we cover the five essential competencies-Communication, Collaboration,Innovation, Adaptability, and Leadership that improve an organizations ability to leverage the new Yield Management in a volatile global economy?


This quick readiness checklist is a selected resource to help you move forward. Learn more about how to achieve comprehensive insights with the Yield Management Self Assessment:

Author: Gerard Blokdijk

CEO at The Art of Service |

Gerard is the CEO at The Art of Service. He has been providing information technology insights, talks, tools and products to organizations in a wide range of industries for over 25 years. Gerard is a widely recognized and respected information expert. Gerard founded The Art of Service consulting business in 2000. Gerard has authored numerous published books to date.

External links:

To address the criteria in this checklist, these selected resources are provided for sources of further research and information:

Yield Management External links:

Yield Management Solutions Digital Magazine

Dynamic Yield Management | Maestro PMS – Northwind

Mass production External links:

Mass production. (Book, 2009) []

Mass Production –

Mass production. (Journal, magazine, 1946) []

Price point External links:

Price Point | Definition of Price Point by Merriam-Webster point

Point of interest External links:

Credico Complaint or Point Of Interest Form – Formsite

Point of Interest Data | MapQuest for Business

DJI GO – Intelligent Flight Mode: Point of Interest – YouTube

Algorithmic pricing External links:

Algorithmic Pricing Is Creating An Arms Race On …

Multifamily Executive Magazine External links:

Multifamily Executive Magazine: Best Reuse of Land, …

Mind Power | Multifamily Executive Magazine | …

Loyalty business model External links:

Loyalty Business Model | Global Marketing Montreal

Implementing a Loyalty Business Model

Hospitality industry External links:

Food Safety Courses & Training | Hospitality Industry …

Financial engineering External links:

What is Financial Engineering – IAQF

WorldQuant University | Tuition-Free Financial Engineering …

ScriptUni | Scripting for Financial Engineering

Opera house External links:

Lexington Opera House – Official Site

Boston Opera House – Official Site

McPherson Opera House

Cruise line External links:

GCT – Grand Circle Travel & Grand Circle Cruise Line

Disney Cruise Line – Official Site

LOG IN – Norwegian Cruise Line

Customer base External links:

Porter Lee Corp. – United States – Customer Base

Revenue management External links:

Flintfox – Revenue Management Software & ERP …

AgYield | Farm Revenue Management

Next generation revenue management technology – HQ plus

Variable cost External links:

Variable cost — AccountingTools

variable cost –

Variable Cost – Investopedia

United Parcel Service External links:

United Parcel Service on the Forbes Top Regarded …

United Parcel Service, Inc. – UPS – Stock Price Today – Zacks


Customer service External links:

Customer Service

Customer Service | Progressive

ODJFS | Child Support Customer Service Portal

Airline ticket External links:

United Airlines – Airline Tickets, Travel Deals and Flights

Airline Ticket Giveaway Scam –

National Railway External links:

Canadian National Railway (USA): NYSE:CNI quotes & …

Canadian National Railway Company: TSE:CNR quotes …

Sierra Leone National Railway Museum

Car rental External links:

National Car Rental – Official Site

Car Rental Locations – Enterprise Rent-A-Car

Airline seat External links:

A Quick Guide to Airline Seat Width – SmarterTravel

Corporate image External links:

Corporate Image, Product Demonstration, and Training … – Corporate Image Apparel Inc

Luxury vehicles External links:

New & Used Luxury Vehicles | Crown Alfa Romeo of Dublin

New GMC Denali Luxury Vehicles | Luxury Trucks and SUVs

Global Distribution System External links:

Global Distribution System Compatibility | RezOvation

LuxuryRes | GDS IDS | Global Distribution System

Global Distribution System (GDS) for Hotels | innRoad

Institute for Operations Research and the Management Sciences External links:

Institute for Operations Research and the Management Sciences

Variable pricing External links:

Variable Pricing FAQ page – Penn State Nittany Lions

Variable Pricing 101 | MoPac Improvement Project

[PDF]Variable Pricing Case Study – Variable Pricing Case Study.pdf

Backstage pass External links:

FYE – Backstage Pass

Backstage Pass Loyalty FAQ | B&B Theatres

Contact Us – REO Rockstars – Your backstage pass to …

Planning horizon External links:

Financial Planning Horizon | Social Security Choices

Experimental economics External links:

Experimental Economics – Springer

Experimental economics (eBook, 1994) []

“Experimental Economics” by Elizabeth Hoffman

Production management External links:

Modern Dental – Dental Lab Customer and Production Management

Studio Suite | Post and Production Management Software

Power Production Management – Solar Energy for …

Capacity management External links:


Cerner | Capacity Management

Capacity Management: ITIL process definition – Sub-processes – Terms – Additional information on ITIL Capacity Management.
http://Capacity management review. (eJournal / eMagazine, …

Revenue shortfall External links:

[PDF]REVENUE SHORTFALL – Oklahoma Shortfall Aug1209.pdf

Focus on Solving the MTCA Revenue Shortfall –

Revenue Shortfall Reserve Holdings Reports | Georgia …

Revenue Analytics External links:

Revenue Analytics – Official Site

Software bug External links:

Software Bug Report – Formsite

iPad software bug fix? | Verizon Community

Expected Marginal Seat Revenue External links:

Expected Marginal Seat Revenue – How is Expected …

Neural network External links:

Neural Network Console

Neural Network Libraries

SUPPORT – Neural Network Console

Dynamic programming External links:

algorithm – What is dynamic programming? – Stack Overflow

[PDF]6 Dynamic Programming Algorithms – UCSD CSE

Traveling Salesman Problem Dynamic Programming …

Market segmentation External links:

Examples of Market Segmentation |

Market segmentation (Book, 1972) []

Market segmentation (VHS tape, 1995) []

Marginal revenue External links:

Marginal Revenue Product (MRP) – Investopedia

Marginal Revenue – MR – MR – Investopedia

[DOC]Marginal Revenue Problem – Arkansas State University and solutions/MRprob.doc

Net profit External links:

Municipal Net Profit Tax

eBay Listing Fee and Net Profit Calculator |

[PDF]SCHEDULE C-EZ Net Profit From Business 2017

Financial markets External links:

Financial Markets Inc > Home

Blockchain-Powered Financial Markets – EquiChain

Weighted mean External links:

Statistics – Find the weighted mean – YouTube

Weighted Mean – Math Is Fun

Compute a weighted mean in SAS – The DO Loop

Pricing power External links:

What is PRICING POWER – Black’s Law Dictionary

pricing power | Hallmark Abstract LLC

Communications service provider External links:

Communications Service Provider – Opus Networks

Frequent flier External links:

Frequent Flier Swing Demo – YouTube

Maximize Your Travel Points & Frequent Flier Miles

Fixed price External links:

MO Fixed Price Vehicles

Fixed Price Residual Policy | Policies & Procedures

Supply and demand External links:

supply and demand | economics |

Nursing: Supply and Demand through 2020 – CEW Georgetown

Supply and Demand – BrainPOP

Customer satisfaction External links:

Frisch’s Customer Satisfaction Survey – Welcome

Taco Bell Customer Satisfaction Survey – Welcome

Payless Customer Satisfaction Survey – Welcome

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